Q&As regarding membership

Membership in the group is free of charge. To become a member, you simply have to complete the registration form. Please also see “How does the registration process work?” for further instructions.

In the members’ area you will find valuable information for your daily work. Amongst other:

• the Online Discussion Forum which provides you with a platform to connect, discuss current questions and challenges, share experience, and learn from each other.
• Guidelines and Documents to download

You will find the members’ area here. If you already set up your personal login you can simply go to the "Login" and enter your personal username and password. Please also see “How do I set up my personal login” for further instructions how to do that. If you have not registered for membership yet, you can do so with the membership application form. Membership is free of charge. Please also see “How does the registration process work?”.

You set up your login with a personal username and password yourself during the registration process. Please make sure to choose a username different from your e-mail address. Please see “Why do I need to set up a personal login?” for more details. Please also see “How do I set up my personal login?” for instructions how to do that.

If you already set up your personal login and just misplaced/lost your password, please see “How can I get my personal login when I misplaced/lost it?”.

When you register, you will already be asked in the registration process to set up a personal username and password. You can choose any username and password you wish. However, please do not use your e-mail address as username (please see “Why do I need to set up a personal login?” for explanation).

Once you entered your contact details and your personal login in the registration form you’ll receive an e-mail to the e-mail address you also provided in the form. This mail will comprise a confirmation link* which you need to click on to activate your membership. Please note, though, that sometimes this e-mail ends up in the "junk" or "spam" mail folder. In that case you'll need to drag this mail to your inbox and click on the link. By clicking the confirmation link you will get back to the login site for the members area. Only then your registration is complete and you will be recognized as member.

*This link is valid for 24 hours.

Sometimes, the confirmation link for activating your personal login ends up in the "junk" or "spam" mail folder. In that case, you'll need to drag this mail to your inbox and click on the link. Only then, your registration is complete and you will be recognised as a member. If you did not receive the mail at all, please contact your IT department to find out whether mails from ECA are possibly blocked. Otherwise contact us at support@concept-heidelberg.de.

If you already set up your personal login but misplaced or lost your password, you can have it sent to your e-mail address. For that purpose simply use the retrieve password function. Please be aware, though, that your login will be sent to the address you registered with. If your e-mail address changed since then you will need to re-register again.

If you also forgot your username, please send an e-mail to support@concept-heidelberg.de.

Your login is valid as long as you are member. Membership is not limited in time.

In that case you will need to re-apply for membership. Please see “How does the registration process work” for further instructions.

No. However, as you will also get a new e-mail address, you will need to re-apply for membership. Please see “How does the registration process work” for further instructions.

You cannot delete your account yourself. Please contact us at support@concept-heidelberg.de to have your account deleted.

If your e-mail address changes, you will also need to re-apply for membership. Please see “How does the registration process work” for further instructions.